Reference

Terms and Conditions That Cover Your Account

These terms set out the rules for using z78com — what we expect from you, what you can expect from us, and how your account, deposits, and withdrawals are handled.

Applies to all account holdersCovers JazzCash, Easypaisa, Raast transactionsJurisdiction-dependent accessAccount suspension terms includedUpdated terms override previous versions
z78com Terms and Conditions That Cover Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how a rule has been applied to your account, our support team handles policy queries directly. You can reach us through live chat inside your account dashboard, by email, or through the in-app help section on mobile. We aim to respond to terms-related queries within one business day.

Live Chat Open your account dashboard and use the chat icon to raise a terms query. Available during active support hours for Pakistan accounts.
Email Support Send a written query about any clause in these terms to our support email address listed in your account settings under Help.
In-App Help On mobile, the Help section lets you flag a terms concern directly from the app without switching to a browser or desktop.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Policy Handling

Your account information and transaction records are stored securely. We apply SSL encryption to all data sent between your device and our servers, whether you are on mobile or desktop. Account access uses a one-time password sent to your registered mobile number each time you log in from a new device. If you believe your account has been accessed without your authorisation, contact support immediately so we can freeze the account pending review.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure as required under our policy.

SSL Encryption

All data between your mobile or desktop and our servers travels over SSL. Your JazzCash or Easypaisa payment details are never stored in plain text.

Account Access Control

A one-time password is sent to your registered number on each new-device login. You can update your contact number through account settings after identity verification.

Request a Terms Change

If you want to request a review of how a term was applied to your account, submit the request in writing via the email channel. We log every request.

Common Questions About These Terms

These are the questions we hear most often about how these terms work in practice. If yours is not listed, reach out through live chat or email.

Yes. Every deposit method — JazzCash, Easypaisa, and Raast — is covered under the same account terms. Payment-specific routing rules are noted in the details section above.

We notify you via your registered contact. Continuing to use the platform after the update date means you accept the revised terms. To object, contact support before the effective date.

We reserve the right to suspend or close accounts that breach these terms — for example, providing false registration details or misusing payment credentials. We will communicate the reason where legally permitted.

Submit a written request via the email support channel listed in your account settings. We process data access requests in line with our retention policy and respond within the timeframe stated in our reply.

Access depends on local law and is available only where permitted in your region. It is your responsibility to check whether using the platform is lawful in your specific location.

Contact support through live chat or email and explain the clause you believe was applied incorrectly. We log every dispute and review it against the current published terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.